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1.0

I noticed a mysterious $30 or so charge on my cc. My membership (formerly BOMC, since about 1990) was apparently transferred to this company (Bookspan) and I am told I agreed to their new member credit program (something I would NEVER knowingly agree to because it's horrible).

I recall no such thing and have no email reflecting that, but, full disclosure, maybe I blindly clicked/agreed. Apparently I also let the member dispute time lapse (because I didn't notice the charge until my cc statement arrived). The company fought the charge with detailed documentation after I canceled my membership (I canceled not because of the charge, but the way it occurred - bush league). Horrible way of doing business, sliding a new "auto charge" policy into a member agreement (a radical departure from previous terms), but I do blame myself for not reading the fine print (though I don't recall even agreeing to anything).

I guess I'm used to BOMC's way of doing business, folks that never tried to pull a fast one in 20+ years, and when I made a mistake, they worked with me. Some of the blame is on me, no doubt, but still...pitiful way of doing business.

Reason of review: Poor customer service.

Monetary Loss: $30.

The Literary Guild Cons: Way of doing bussines.

Location: Alexandria, Pennsylvania

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Good morning. My company www.mycustomeradvocate.com has resolved two similar issues with the Literary Guild in recent weeks.

You are not alone.

Please contact me at brian@***.com - there is some information I am happy to share. I can also give you referral information for 2 happy clients.

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