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Charged my credit card for books unordered or unauthorized purchases. Can not get in touch with them. what goes here? I hadn't ordered from them in months so why charge me for ?????? Have notified my credit card company re problem and refused to make payment. I don't...
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Anonymous
Anonymous

Just happened to me. Being charged 24$ when I had a member credit which they used. So why 24$? No one answers there. 24$ in the fireplace!

1.0
I didn't like
  • Dealing with them
  • Awful
  • Delivery and customer service
#986743
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One of the most dishonest online businesses ever. No reminders that you will be charged for "credits" that are automatically billed to you. Have to cancel by phone and they are very conveniently not available or closed. So you're stuck. The books are of poor quality...
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h.kitchener
h.kitchener

Go to "edwardrhamilton.com" and request they send you their catalogs. You can also look at and buy books, etc., but if you order from their catalogs which they send updated ve...

1.1
I didn't like
  • Delivery and customer service
  • Selection
#929087
Reply to reviews
As stated in first complaint, I was charged for credits in the amount of 29.98 without my approval. Literary Guild took it upon themselves to make this charge which caused my bank account to be overdrawn. Spoke to customer service rep William on Monday and was advised...
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2.4
Columbiana, Ohio
#919125
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The Literary Guild Website Review

The Literary Guild
#850008
I don't know what they did about ordering books. I had no problems before, but now I want to order 6 books and will use snail mail 'cause online is NOT user friendly!!
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Billing Department Review

The Literary Guild
#631223
1.0
Details
They're taking money out of my account. Never sent me a bill, when it comes in mail it saids no balance due. I guess not they took wsy toi much money out of my bank account. Bad business .
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Customer service

Book Review

The Literary Guild
#585667
I have paid for all books i received and they keep harassing me for money even after i sent proof!
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I was charged for credits I did not want, as a result I have been told my account is overdrawn and charged a fee. I contacted customer service and spoke with a William on Monday. He assured me he had reversed the chage of $29.95 as we were speaking. The credit was...
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2.8
Columbiana, Ohio
#919014
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I had been a member of the Quality Paperback Book of the month club for years when last July I started receiving emails that my membership was being converted to the Literary Guild Book Club if I opted in. I did nothing to "opt in" and in September I received an email...
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Anonymous
Anonymous

I discovered this with my long-time membership in Literary Guild in February 2016. I called and told them to go ahead and send the two books I had in my "box" but they then re...

Anonymous
Anonymous

I had the same exact experience and your comment was very helpful to me. I saw these odd charges on my credit card and googled the phone number. I eventually saw your post.I...

#875828
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this was the promise about 10+ years ago. I ordered books every month, not always 1 book sometimes 2,3 or 4. Got free shipping until a last January . Then the shipping started. I spent at least 2 hours on the phone over a two to three phone session. I got nowhere. I...
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Vandergrift, Pennsylvania
#827937
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my account number is 908401794' On march 1 5th I received my book order. the statement included with the books, states the invoice date was March 8th. On March 20th I sent the balance due of $63.15. Today I received notice from you that I had received my order several...
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rollo2016
rollo2016

Is the Literary Guild still in business? Really, if you want books, get them from Amazon.com or Edward R. Hamilton out of Connecticut. You can get catalogues from Hamilton sen...

1.0
#818608
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Called today to cancel my membership. Spoke with William. He asked me why I wanted to cancel my membership and I told him that it took too long to get my orders. He told me he didn't believe me!! I asked him if he was calling me a liar and he said "well no, but I don't...
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1.0
Chanhassen, Minnesota
I didn't like
  • Delivery and customer service
#815668
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I ordered quite a few books in 2015 and towards the end of the year, the shipping was horrendous. Either the books didn't make it to their destination or they were never shipped by the company - no tracking method provided either. They changed their website and you...
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h.kitchener
h.kitchener

You would be better off ordering books thru Amazon.com or, better yet, thru a book seller called "Edward R Hamilton, bookseller." If you go to "edwardrhamilton.com" you can re...

1.0
I didn't like
  • Website
  • Service and delivery
  • Way of doing bussines
#804709
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Contact The Literary Guild

Mailing Address:
The Literary Guild® Book Club
PO Box 916400
Rantoul, IL 61866-6400
Phone:
(717) 918-2665
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The Literary Guild Products and Services

I was a long time member of the Quality Paperback Book Club, with which I was very happy. Unfortunately, they seem to have been absorbed by the Literary Guild. Not only has the quality of the selections taken a dive, but I find I am getting billed for $27.98 every...
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#797779
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